Last updated: June 2026

1. Who We Are Bowl’d Restaurant, Lounge & Bar is operated by FSH Group and is located at Masingita Towers, Sandton, Johannesburg. Our website address is https://bowld.co.za. For privacy-related queries, contact us at gm@bowld.co.za or on WhatsApp: 071 195 5249.

2. What Information We Collect We collect personal information when you make a reservation through Dineplan, submit an enquiry via our website contact form, send us an email or WhatsApp message, or subscribe to our marketing communications. This may include your name, email address, phone number, and dining preferences.

3. Why We Collect It We use your information to confirm and manage reservations, respond to your enquiries, send you updates about events, promotions and offers (only where you have opted in), and improve our services.

4. Legal Basis — POPIA Compliance We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We only collect information we need, we store it securely, and we do not sell or share it with third parties for their own marketing purposes.

5. How Long We Keep Your Data We retain your contact information for a maximum of 4.5 years from your last interaction with us. After this period your data is deleted or anonymised.

6. Third-Party Services We use the following third-party platforms to operate our business: Dineplan (reservation management), Google Analytics (anonymous website traffic analysis), and WhatsApp Business (customer communication). Each of these services operates under their own privacy policies.

7. Your Rights Under POPIA you have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, and opt out of marketing communications at any time. To exercise any of these rights, contact us at gm@bowld.co.za.

8. Opting Out You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. To opt out of SMS or WhatsApp marketing, reply STOP or contact us directly.

9. Cookies Our website uses cookies for basic functionality and anonymous analytics via Google Analytics. No personal data is collected through cookies without your knowledge.

10. Contact For any privacy concerns: gm@bowld.co.za | 071 195 5249 | Masingita Towers, Sandton, Johannesburg